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Greencopper

Project Manager

Client Success · Montreal, Quebec
Department Client Success
Employment Type Full Time
Minimum Experience Mid-level

 

SO, WHO ARE WE?

We’re the world’s largest provider of mobile apps and web solutions for live events, and we deliver this technology to over 350 events in 26 countries. This means about 16 million active users. Chances are you’ve seen us in action before without even knowing it. We make apps for Coachella, Osheaga, Download UK, Creamfields HK, Les Eurockéennes, NBA Events, Hellfest, and Roskilde to name a few. Yes, that was bragging..

WHY DO WE NEED YOU?

We’re looking for a proactive, energetic and client focused Project Manager to join our client experience team!

You will be involved in all aspects of the deployment of our mobile and web solutions  – used by millions of festival-goers worldwide.You’ll be responsible for guiding our clients through each step: from onboarding, to deploying our solutions for their event(s), to post-event service reviews and, ultimately, achieve excellent ROI.

 

Sounds Interesting? Here’s what you will be doing in your day-to-day : 

  • Be our clients’ primary business liaison and lead the smooth transition from sales, to onboarding, to deploying Greencopper solutions for our clients;

  • Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders;

  • Oversee the internal customer care delivery process and interface with graphic designers, software developers, product managers, and quality assurance group to ensure a timely and successful deployment of Greencopper’s solutions;

  • Responsible for keeping current clients satisfied by building and maintaining strong customer relationships and delivering exceptional client service on a day-to-day basis;

  • Work with our sales team and ensure our existing clients renew when the time comes, as well as identify and grow opportunities within client portfolio.

WHAT ABOUT YOU?

If you recognize yourself in the following, we DEFINITELY want you on our team!

  • You’re a TRUE people person. You not only have keen interest in technology but you are pretty tech savvy;

  • 3 to 5  years of experience in project management and delivery of software or technical solutions, or relevant role;

  • Proven ability to manage multiple projects delivering client-focused solutions while paying strict attention to detail;

  • Comfortable working in a fast-paced environment and strong ability to learn and grasp technical concepts related to products being developed;

  • Excellent verbal and written communication skills in English and French.

  • Analytical and strategic thinker, with good problem solving skills;

  • Knowledge of project management tools such as Basecamp, JIRA, Confluence, MS project or similar.

 WHY YOU SHOULD CHOOSE US ! 

Our team truly is the company’s soul. We are all about team spirit and we promote leadership, ownership, initiative and a growth mindset. 

So, we’re looking for someone to join our Mario Kart and foosball tournaments, bowling extravaganzas, regular 5@7’s and 3 o’clock coffee breaks. If that doesn’t do it for you, we also offer these cool beans: 

 

  • Work with the coolest festivals and live events

  • Competitive salaries, flexible schedule and teleworking

  • 21 days of vacation per year

  • Health Insurance Coverage / RRSP Matching / 60% coverage for STM

  • Top Notch Equipment

  • Casual dress code (forget your tie)

  • Free snacks and coffee (or tea!)

  • Free Lunch on Wednesday!

  • Plenty of social activities and much more!

Greencopper’s head office is located in Montreal’s effervescent St-Henri neighbourhood. Our high-growth team now counts 45 employees based in Montréal, Toronto and also France, Denmark, Netherlands and the USA.

To learn more, visit our website: https://www.greencopper.com/

 

LEARN MORE

Patron Technology Engagement delivers the experiential and mobile solutions of our platform. These products facilitate interactions with event attendees and brand sponsors to enhance their experience via mobile apps and onsite implementations.

For more information on Patron Technology’s solutions visit our website:

https://patrontechnology.com 

 

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  • Location
    Montreal, Quebec
  • Department
    Client Success
  • Employment Type
    Full Time
  • Minimum Experience
    Mid-level